Return & Exchange Policy
At ExoSmoke, customer satisfaction is important to us. Because cannabis products are subject to specific health, safety, and regulatory requirements, return and exchange requests are reviewed individually.
If an issue arises with your order, our team will review the situation and work with you to determine an appropriate resolution.
Eligible Exchanges
Cannabis flower and vape products may be eligible for an exchange if:
- The incorrect product was received.
- An item was missing from the order.
- The product arrived damaged.
- A verified product defect or quality concern is identified.
- Where applicable, the product remains unopened, unused, and in its original packaging and condition.
Customers must contact ExoSmoke within 24 hours of receiving their order to report an issue.
Approved exchanges are provided at no additional exchange fee.
Non-Eligible Items
For health, safety, and regulatory reasons, ExoSmoke generally cannot accept returns or exchanges for:
- Opened cannabis flower products.
- Opened or used vape products.
- Products damaged after delivery.
- Products altered, tampered with, or improperly stored after receipt.
- Products specifically identified as final sale or otherwise excluded from returns or exchanges at the time of purchase.
Reporting an Order Issue
If your order arrives damaged, incomplete, or incorrect, please contact our support team as soon as possible and provide:
- Your order number.
- Clear photos of the product and packaging.
- A brief description of the issue.
Our team will review the information provided and determine the most appropriate resolution based on the circumstances and applicable requirements.
Depending on the circumstances, the resolution may include an exchange, store credit, partial refund, or full refund where appropriate.
Refunds
Approved refunds are generally issued to the original payment method whenever possible. In some situations, store credit or a replacement product may be offered instead.
Once a refund has been approved and processed by ExoSmoke, the time required for the funds to appear may vary depending on the payment provider or financial institution. Please allow approximately 3–10 business days after processing.
Our Commitment
ExoSmoke is committed to handling legitimate order concerns professionally, fairly, and consistently. We review each request based on the circumstances of the order and the information provided by the customer.
Contact ExoSmoke
For questions regarding exchanges, refunds, delivery concerns, or order support, please contact our team.
Email: Exosmoke.co@gmail.com
For additional information, please review our Terms of Use & Privacy Policy and Delivery Information.